Terms and Conditions

Dog Boarding Terms and Conditions

All bookings, either confirmed or pending are subject to barklife’s Terms and Conditions. Submission of a Booking Form constitutes acceptance of these terms and your continued use of our services confirms your acceptance of the terms in force each time you use barklife.

The Terms and Conditions set out an agreement between ‘you’ the owner, Barklife and the chosen carer ‘the carer’.

Your Booking:

1. Bookings are not confirmed until they are paid for. 
2. All dogs must be up to date with their vaccinations, worming, tick and flea treatments. You must provide us with the vaccination booklet at the start of each board. You further agree to deliver you dog in a clean condition.
3. If you are a new customer you agree to a meet and greet before your dog stays. This can be a walk, or meeting at a dog park. The park will be paid for by barklife.
4. You confirm that you agree to contact barklife within 3 days of meeting if you do not think your dog will settle with us.
5. In the event of any emergency if we are unable to continue with booking we will endeavour to transfer the booking to another carer. We reserve the right at our discretion to cancel the booking and refund your deposit without any liability to barklife.
6. If you collect your dog before the confirmed end date of the board, you will not receive a refund.
7. barklife is not subject to Distance Selling Regulations. By paying you are confirming your booking and therefore entering a legal contract with barklife subject to these Terms and Conditions.

 Your Dog Details

1. You agree to provide full, honest and detailed information in the Booking Form about your dog/s and agree to our terms and conditions. During your continued use of barklife services you agree to keep us informed of any changes to your dog/s Booking Form. Failure on your part to disclose any matter whether material fact or not, which in our view might render your dog unsuitable for boarding with the carer or to use this home boarding service will amount to breach of conditions and termination of your dog’s stay without refund.
2. We are unable to accept dogs with aggression problems towards other dogs or people and subject to the terms of the Dangerous Dogs Act 1991.
3. We are happy to accept bookings for un-spayed bitches, however if you believe your dog is due in season during her board you must inform us. Please be aware that we will make every effort to protect your un-spayed bitch from unwanted male attention, but cannot be held responsible for any accidents that may occur and may result in an unwanted pregnancy. If we are unable to accommodate your un-spayed bitch we will cancel your booking.
4. You confirm your dog is non-aggressive. Should it show aggressive tendencies towards anyone in the barklife family, you accept that he/she will be placed in a dog boarding kennel until your return and that this will be subject to a transfer charge of £20.00 which will be payable by yourself upon your return. There will be no refund of the boarding fees you have paid to barklife and any additional fees charged by the kennels will be payable by you.
5. You have disclosed any known dangers associated with your dog.
6. You confirm that you agree should your dog’s behaviour become uncontrollable, destructive or unreasonable, you accept that he/she will be placed in a dog boarding kennel until your return and that this will be subject to a transfer charge of £20.00 which will be payable by yourself upon your return. There will be no refund of the boarding fees you have paid to barklife and any additional fees charged by the kennels will be payable by you.  In addition, you agree to pay the cost of any damage caused by your dog to the carer’s home.
7. If you prefer/agree to your dog being exercised off lead, please note the booking form accordingly.  In doing so you accept responsibility for third party liability.
8. barklife will care for your dog as you would, and whilst we will make every effort to ensure your dog/s is cared for to our usual high standards we cannot be liable for loss, injury or death either inside or outside of our home whilst in our care.
9. barklife expects total honesty regarding your dog’s behaviour before your dog’s stay. We are very experienced with every size and age of dog, but we need to know ofg any potential issues so we can avoid any triggers and keep everyone safe.
10. Your dog is expected to always be under control, trained and not over boisterous in the home.
11. You confirm that you are the legal owner of your dog.
12. You confirm that your dog has not been ill with any contagious disease or condition within the past 30 days and that your dog has received all the necessary vaccinations.
13. You understand that under no circumstances will barklife be liable for consequential damages or damages beyond the replacement value of your dog.
14. Any conditions requiring the administration of medicine to the dog/s must be fully discussed with us. Dosage rates etc. should be given to us in writing before their stay.  Any changes in medication required must be communicated to us in a timely manner.
15. We have our own dog at barklife, a small female terrier (spayed). When you book with us you are giving permission for your dog to be boarded with ours. If they are to be unsupervised even for a short time, our dog will be put in a crate. We would no more let your dog come to harm than we would our own.
16. By booking with Barklife you agree to our terms and conditions.

Veterinary Details

1. barklife and / or the carer will use all care to ensure the happiness, safety and welfare of your dog/s. If however your dog becomes unwell or has an accident during his board we will take him to a Veterinary Surgery. You agree for barklife, and advice from a qualified veterinary surgeon to make any decisions regarding your dog’s health/welfare, providing it is acting in the best interest of your dog. An emergency contact number for you or someone to make these decisions on your behalf will be required.  You agree to be responsible for payment of veterinary fees incurred upon your return. We do recommend that your dog is insured against sickness, accident, injury and third party liability prior to the start of the board. The booking form gives us authorisation to take your dog/s to the vet if necessary, whilst also confirming you will either reimburse the carer or barklife any fees or pay the Veterinary Surgery directly, which-ever applies.
2. You agree that if your dog attacks, or is involved in a fight with, another dog (and/or person) causing injury to that dog (and /or person), you will be responsible for any losses incurred as a result including, but not limited to, payment of veterinary fees in respect of injuries to another animal caused by your dog. We recommend but do not insist that your dog be insured against sickness, accident, or injury and for third party liability prior to boarding.
3. The client is responsible for any veterinary bills, no matter how they are incurred whilst the pets are in the care of barklife.

Damage to the Carer’s own property

1. Your dog must not be known to chew, scratch or destroy furniture or house fittings under normal circumstances. Should your dog’s behaviour become uncontrollable, destructive or unreasonable, you accept that he/she could be placed in a dog boarding kennel at your own expense until your return and will be subject to a £20.00 transfer charge.
2. Any damages caused by your dog to our home or possessions other than reasonable wear and tear will be paid for by you directly to us on your return.

Your Dog’s Holiday

1. You agree that if in extreme cases a dog is found to be destructive, aggressive, agitated, stressed, completely unmanageable in the home or highly anti-social we may refuse to board your dog for the remainder of the stay. barklife will have no option but to contact you or your emergency contact. Your emergency contact will be expected to provide alternative care or arrangements will be made to kennel your dog at your cost. Every effort will be made to avoid such an event by you providing an honest account of your dogs and by having the open and frank discussion at the visit. Re-positioning of the dog concerned in an alternative home, depending on the problem, may be a possibility however this is not guaranteed. Remember we at barklife do not believe in kennelling but not all dogs are suitable for home boarding.
2. You agree that your dog must be fully vaccinated before any stay (copies to be supplied).
3. All dogs must be treated for fleas and worms no more than two weeks prior to arrival at the carer’s home.  In the event of flea infestation your dog’s carer will treat your dog at your expense. You agree that flea infestation in a carer’s home is a very serious matter and must be avoided at all stays. In the event of this happening you may be additionally charged by your dog’s independent carer for household treatment and compensation for loss of earnings following an infestation.
4. You agree to deliver your dog in a clean, groomed condition. Any dog requiring regular grooming should also be provided with appropriate grooming equipment.
5. You agree to provide enough food for the entire duration of your dog’s stay, any treats allowed, your dog’s own bedding, any medication required, toys, lead and any other material requirements your dog requires or items which will help your dog to settle. If insufficient food is supplied at the start of the board you agree to refund barklife the costs incurred purchasing more food.
6. You agree that that after 2 weeks following your stated return date you have not returned to collect your dog(s) and every attempt has been made to contact you and your emergency contact number without success then your dog(s) will be put up for re-homing.
7. barklife always reserves the right to refuse access to clients of our booking service if it is in the interest of barklife without liability, without cause, with or without prior notice.
8. You agree that your dog will socialise with other dogs, and you accept the risks involved and agree that barklife are not liable for any illnesses or injuries resulting during your dog’s attendance.
9. We only take one dog at a time, unless you have two dogs the we can look after them, but never two dogs from different families.
10. You recognise the risks associated with barklife transporting your dog to and from areas for exercise, to a vet or on any other walks or days out and you expressively relinquish any and all claims against barklife.

Insurance

1. barklife is covered by specific dog boarding insurance. Insurance does not cover any costs that may be incurred, either veterinary or other as a result of sickness, accident or damage caused to or by any guest dog.
2. It is recommended but not essential that client’s take out their own veterinary insurance and leave policy details on record.

Cancellation

I understand that unexpected things happen however I also need to be able to fill slots when a client cancels. Therefore, I require at least three day’s notice to cancellation. If you cancel outside of the three days then a 100% refund will be given, this can be a direct refund, or it can be held for a future booking. I am, of course, flexible and this will be treated on a case-by-case basis, some things are unavoidable. If the booking is cancelled within two days a 50% refund will be given, and if the booking is cancelled a day before no refund will be given. Please read our terms and conditions, by booking with us you are showing that you have read them, understand them, and agree with them.

barklife’s Code of Practice

1. barklife approved carers shall practice with integrity, responsibility and trustworthiness and shall recognise their responsibility to their clients, clients’ pets, clients’ property, and society in general.

2. The welfare of clients’ dogs shall be paramount and shall not be made subordinate to commercial consideration.

3. barklife will maintain professional relationships with their clients and shall not exploit such relationships for improper personal, professional or financial gain, nor seek inappropriately to impose their own values on clients. Carers shall not disclose any personal or private information about their clients.

4. barklife will never leave dogs alone unless it has been agreed with the owner on how they are to be left, and for how long.

5. barklife will provide clean, dry, warm, draught-free bedding space; an area for dogs to relieve themselves; food, fresh water, exercise to owners requirements and maintain the guest dogs normal routine as much as is possible.

6. barklife will ensure dogs are walked according to owner’s instructions at all times i.e. on or off the lead allowances. We will ensure proper control at all times and dispose of excrement safely.

7. barklife will only transport dogs under our care with permission of the owner or in cases of emergency i.e. to visit a veterinary surgeon. Confirmed permission is given by the owner on completion of the booking form unless stated otherwise.

8. barklife will keep records of all current dogs under their care for immediate reference i.e. contact details, feeding, exercise and veterinary details in case of emergency. Everything will be held in a GDPR compliant manner and can be asked for at any time by the dog’s owner.

9. barklife will always abide by all current Health and Safety legislation.

10. barklife will always abide by all National and Local Laws and Byelaws.